Delivery Information

Orders

By placing an order with us you will be deemed to have read, understood, and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact Smoky Wood Studios before placing an order with us either by email at: hello@smokywoodstudios.com.

By placing an order via this website you are making an offer to Smoky Wood Studios to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received. This is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Smoky Wood Studios for the sale of our products will only exist once an order has been accepted, processed, and shipped to you.

Once your order has been shipped, the completion of the contract between Smoky Wood Studios and yourself takes place. We cannot fulfill any obligations due to the following reasons:

  • The product you ordered is unavailable in stock
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product description error
  • Customers who fail to reach any order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by a member of the Smoky Wood Studios by email.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Product + Description

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the Website are correct at the time when the relevant information was entered into the system. Although we aim to keep the Website as up-to-date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Payment

Payment for all orders is at the point of checking out on the websie.

All prices are inclusive of Tax (where applicable) at the current rates and are correct at the time of entering the information into the system.

The total cost of your order is the price of the products ordered plus the cost of delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under law you must:

  • Register by providing your real name, phone number, e-mail address, payment details, and other requested information
  • Be over 18 years of age
  • Stipulate a delivery address.
  • Possess a valid credit or debit card issued by a bank acceptable to our checkout provider (Paypal)

By purchasing a product, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.